FAQ

The delivery options available for your destination are shown at checkout. Orders are sent with tracking so you can follow their progress.

Standard tracked shipping costs $5.99 per order to every destination we ship to.

Handling takes 0 to 1 calendar day and transit takes 2 to 13 calendar days. Estimated total delivery is 2 to 14 calendar days after ordering. See our shipping policy. Once dispatched, we’ll send tracking details.

Yes. Use the tracking details in your dispatch email, or visit our Track My Order page.

Contact us as soon as possible with your order number and the change you need. We’ll check what’s possible; changes cannot be guaranteed once processing or dispatch has begun.

Check the latest tracking update, then contact us with your order number if the estimated delivery period has passed. We’ll help investigate.

Please send us your order number, a description of the problem and clear photos of the item and packaging. Our team will review the issue and explain the next steps.

You have 30 days after receiving your order to request a return. Items should be unworn, unused and in their original condition with tags. See our refund policy for the full conditions.

Contact our team with your order number and reason for returning. Please wait for the return instructions before sending anything back.

Contact us with your order number and the size or item you need. We’ll explain the available options under our returns policy.

Contact us within 12 hours of placing your order. Cancellation cannot be guaranteed once processing or dispatch has begun.

Explore clothing, footwear and accessories for men and women, selected for everyday dressing.

Use our contact form and include your order number if your question relates to an existing order.

The order cutoff is 3 p.m. Eastern. Handling takes 0 to 1 calendar day; estimated total delivery is 2 to 14 calendar days.

Any taxes or duties collected by our checkout are shown before payment. Destination-specific import charges may apply; contact us before ordering if you need clarification.

Customers pay return postage for change-of-mind returns. For a damaged or incorrect item, contact our team for instructions before returning it.

No. We do not charge a restocking fee.

Refunds are issued within 30 calendar days after the returned item is received. If no return is required, the period begins after approval. See the refund policy for full details.

Open the Size guide on the product page and check the listed options. Measurements and fit vary between styles. Email support@leahandrose.com with the product name if you need exact measurements.

Check the individual product information before ordering. A numeric size does not by itself confirm UK, US or EU sizing. Ask our team if the sizing system is unclear.

Check the individual product description. If the material or composition is not listed, contact us before ordering rather than assuming it.

Follow the care label supplied with the item. Contact us for product-specific guidance before washing if the instructions are unclear.

Lighting and screen settings can affect how colours appear. Choose the colour by its variant name and image; contact us if you need help.

The methods available for your order are shown at checkout. Visit our Payment methods page for more information.

Our base store currency is US dollars. Where a local currency is offered, check the currency and final total at checkout before payment.

Payment is processed through Shopify checkout and the available payment providers. Do not send card details through our contact form or by email.

Our customer service hours are Monday to Friday, 8 a.m. to 5 p.m. Eastern. We usually respond within 1 business day. Email support@leahandrose.com or use the form below.