Shipping policy

Last updated: 12 October 2026

Processing and delivery

Handling takes 0 to 1 calendar day after payment is confirmed. Transit takes 2 to 6 calendar days, giving an estimated total delivery time of 3 to 7 calendar days. The order cutoff is 3 p.m. Eastern. These times are estimates, and carrier or customs delays may occur.

Shipping costs and destinations

Standard tracked shipping costs $5.99 per order to all available delivery destinations. Charges are shown at checkout before payment.

Tracking

Once your order is dispatched, tracking details are sent to the email address provided at checkout. You can also use our Track My Order page. A new tracking number may take time to show its first carrier update.

Fulfilment

We work with international fulfilment partners. Orders may be dispatched directly from those partners and items may arrive in separate parcels.

Delayed, missing or damaged orders

If the estimated delivery period has passed and your order has not arrived, contact us with your order number. If an item arrives damaged or incorrect, contact us promptly with photos so we can arrange an appropriate replacement or refund.

Taxes and customs

Taxes and charges collected by the store are shown at checkout. Customs duties or import charges may apply depending on the destination.

Order changes and cancellation

Contact us within 12 hours of placing your order to request a change or cancellation. We can only make changes before processing or dispatch. If the order has shipped, please follow our return procedure.

Contact and consumer rights

Use our Contact page for shipping enquiries. Nothing in this policy limits your statutory consumer rights.

Customer care

Support is available Monday to Friday, 8 a.m. to 5 p.m. Eastern. We usually respond within 1 business day.