Refund policy
Last updated: 12 October 2026
Our return policy
You may request a return within 30 calendar days after delivery. This includes change-of-mind returns, subject to the conditions below.
Conditions for returns
Items must be unworn, unused and in the condition received, with original packaging and any supplied labels, tags and accessories. Include your order number or proof of purchase. These conditions do not limit rights relating to faulty or incorrectly supplied goods.
Return shipping and fees
Customers pay return postage for change-of-mind returns. We cover return postage for damaged, defective or incorrectly supplied items. We do not charge a restocking fee. We recommend tracked return shipping.
How to return
Email support@leahandrose.com with your order number and return request within 30 calendar days after delivery. Wait for approval and the correct return address before shipping. Pack the item securely and send us your tracking number or shipping receipt.
Refund timing and method
Refunds are issued to the original payment method within 30 calendar days after we receive your return. If no return is required, refunds are issued within 30 calendar days after approval. Your bank or payment provider may take additional time to display the credit.
Original shipping costs and partial returns
For a full return, original shipping charges are refunded. For a partial return, we refund the returned items; the original shipping charge is not refunded, unless otherwise required by applicable law.
Delayed refunds
If the stated refund period has passed, check with your payment provider and contact us with your order number.
Damaged, defective or incorrect items
Contact us promptly with your order number and photos or a description of the problem. We will arrange an appropriate replacement or refund at no additional cost. Statutory rights remain unaffected.
Cancellation
Request cancellation within 12 hours of ordering, provided the order has not already entered processing or dispatch. After dispatch, follow our return procedure.
Exchanges
Contact us if you received the wrong item or size. For a different product or size, you can return the original item under this policy and place a new order.
Refused or uncollected packages
Please accept delivery and use the return procedure. Costs arising from refused or uncollected shipments may be deducted only where permitted by applicable law.
Non-returnable items
Personalised or custom-made items, opened sealed hygiene products, gift cards and items clearly marked non-returnable may be excluded from change-of-mind returns. This does not exclude rights for faulty or incorrectly supplied goods.
Gifts
Contact us to arrange a gift return. Refunds are made to the original payment method unless another resolution is agreed.
Your statutory rights
Nothing in this policy limits your applicable statutory consumer rights.
Contact information
Email: support@leahandrose.com
Contact form: Contact us
Support hours: Monday to Friday, 8 a.m. to 5 p.m. Eastern Time.
We usually respond within 1 business day.